Refund policy

30-Day Feel-the-Difference Guarantee
Try your Mineral Shower Filter for 30 days. If you don’t notice cleaner-feeling water or an improvement in how your skin or hair feels, simply return it for a full refund.

Change of mind return and to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

12-Month Product Warranty

All Mineral Filters are covered by a 12-month warranty from the date of purchase. This warranty covers manufacturing defects and faults under normal household use.

If you experience any issues, simply contact our support team and we’ll work with you to repair or replace your product.

To start a return, you can contact us at mineralfilternz@gmail.com. Please note that returns will need to be sent to the following address: 5 Acland Street, Kokotahi, West Coast 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mineralfilternz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mineralfilternz@gmail.com.